1. Introduction

Welcome to the official website of CICA (Commerce Coaching Institute of Kota, Rajasthan), accessible at www.cica.in (“Website”). Your privacy is of utmost importance to us. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information through our Website and the services we offer, including transactions conducted via the PhonePe payment gateway.

2. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information:
When you register on our Website, subscribe to our newsletter, enroll in a course, or make a payment, we may collect personal information such as your name, email address, phone number, mailing address, and payment details.

b. Payment Information:
To facilitate transactions, we use the PhonePe payment gateway. When you make a payment, PhonePe may collect your payment card information, bank account details, and other billing information.

c. Non-Personal Information:
We may collect non-personal information about your interaction with our Website. This includes IP address, browser type, operating system, referring URLs, and pages visited.

3. How We Use Your Information

We use the collected information for various purposes, including:

To provide and maintain our services
To process transactions and send related information, including purchase confirmations and invoices
To communicate with you, including responding to inquiries, providing updates, and marketing our services
To improve our Website and services through analysis of user behavior
To ensure compliance with legal obligations and protect our legal rights
4. Sharing of Information

We may share your information with third parties in the following circumstances:

a. Service Providers:
We may employ third-party companies and individuals to facilitate our services, such as payment processing (e.g., PhonePe), hosting services, and analytics. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to protect it.

b. Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

c. Business Transfers:
In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. PhonePe Payment Gateway

We integrate the PhonePe payment gateway to process payments securely. PhonePe adheres to strict security standards to protect your payment information. When you make a payment via PhonePe, you will be redirected to PhonePe’s platform, where you can complete the transaction.

a. Security:
PhonePe uses encryption and secure protocols to safeguard your payment information. For more details on PhonePe’s security practices, please refer to PhonePe’s Privacy Policy.

b. Information Collection by PhonePe:
During the payment process, PhonePe may collect additional information required to complete the transaction, such as your UPI ID, mobile number, and bank details. CICA does not store any payment card information or banking details.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

Encryption: We use SSL encryption to protect your data during transmission.
Access Controls: Only authorized personnel have access to your personal information.
Data Minimization: We only collect and retain data necessary for the purposes outlined in this policy.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your user experience. Cookies are small files stored on your device that help us understand how you use our Website and improve our services.

a. Types of Cookies We Use:

Session Cookies: Temporary cookies that remain in your browser until you close it.
Persistent Cookies: Remain on your device for a specified period or until you delete them.
Analytics Cookies: Help us understand website usage and improve performance.
b. Managing Cookies:
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our Website.

8. Third-Party Links

Our Website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Your Rights

You have certain rights regarding your personal information, including:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal obligations.
Objection: You can object to the processing of your personal information for certain purposes.
To exercise these rights, please contact us using the information provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.